General

I can't figure out how to purchase items from your site? 

We only sell to authorized businesses. We are not setup to handle selling to consumers. Once you have been setup by Handley House as a customer, you can request a web user login to place orders online. This site requires customers to login before you can see special pricing and add items to your shopping cart.

I purchased some of your products from another store but need help with getting the products setup. 

If you need help use our Retailer page to find an experienced retailer in your area. If you are still unsatisfied you can use our contact form to submit questions. We will either help answer your question or forward your information over to one of our retail stores who can help you. Handley House is not staffed to handle individual needs but we will assist if needed. 

How do I know what products had their prices changed? 

On the My Account page, under Tools, click on the Data Export page. This will allow you to export all products that changed since a certain date. The change could be anything with the product like description, wholesale price, or retail price. All prices are subject to change without notice. 

Can I come to your location to browse your warehouse and buy products? 

Yes. We do invite customers to visit our warehouse. You must call and schedule a visit date. This way we will have someone to assist you locating items in the warehouse. The warehouse is very large and items are not organized alphabetically. Most items are grouped by type so it wouldn't be hard to look at all the items, for example, wood products. It will take most of the day to go through the entire warehouse. 

Purchasing 

I am a new customer. How do I get setup to purchase from Handley House? 

Please fill out our new customer application. This form will be electronically submitted to us. We will review the information provided and contact you as soon as possible. Remember to email or fax your business registration information. 

What is the best way to place an order? 

For faster processing it is best to use the web site to place orders. The web site will keep a history of your past orders. You can also manage your address book and wishlist. Your wishlist can be saved and converted to an order. Orders submitted using the web site are electronically entered and don't have to be manually keyed by a user. We still accept faxes and phone orders without any problems. We enjoy talking to our customers. 

I have an online store and was wondering if I can get a list of all products you currently have in stock to update my web store inventory? 

Yes, we have a way to get a list of whether we have an item in stock or don't have it in stock. On the My Account page, under Tools, click on Integration. You can either leave the date field blank or put in a date to retrieve all products that have changed in stock or out of stock. If your web store software requires an actual inventory number then you can use a spreadsheet application like Excel to change all the 1's for in stock to 100. 

I would like to purchase an item but you don't have it in stock. What do I do? 

If you want you can special order the item. We will quickly get the product in stock and ship it to you. Special orders are only used for emergencies because the buyer is responsible for all shipping costs. We can also special order an item for you and notify you when it comes in. You can then add to the order or have it shipped by itself. Another method is to place the item on backorder. During our next purchase, we will look at all the backorders and make the best purchasing decision. During your next purchase we will ship any backorder now in stock. We do not charge for products until they ship. We also do not auto ship backorders unless requested. 

How do I know what items I have on backorder? 

We are working on a way to look up current backorders online but for now the easiest way would be to send us an email. We will paste your current backordered items and email it back to you.